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Policies

Privacy Policy for Samsel & Dwinal Designs

Effective Date: 11/21/2024

At Samsel & Dwinal Designs ("we," "our," or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, services, and products. By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We collect two types of information: Personal Information and Non-Personal Information.

Personal Information: Personal Information refers to information that can identify you as an individual. We may collect personal information when you interact with our services or website, such as:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (e.g., credit card or PayPal information)

  • Any other information you provide to us via forms or communication channels (e.g., contact forms, customer support).

Non-Personal Information: Non-Personal Information refers to information that does not identify you directly. This may include:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Referring URLs

  • Pages visited and time spent on those pages

  • Cookies and usage data

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Improve Our Services: We use your information to fulfill your orders, provide customer support, and enhance the functionality of our website.

  • To Process Payments: We use payment details to process transactions securely and efficiently.

  • To Communicate with You: We may use your contact information to send you updates, promotional material, newsletters, or other information related to our products and services. You can opt-out of marketing emails at any time.

  • For Legal Compliance: We may use or disclose your information when required by law or to enforce our legal rights.

  • To Analyze Usage and Improve Our Website: We may use non-personal information for analyzing trends, tracking user behavior, and improving the overall user experience on our site.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that allow us to recognize you when you return to our site and remember your preferences.

You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our website.

4. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission.

  • Restricted access to personal data on a need-to-know basis.

  • Regular security audits and vulnerability assessments.

While we implement strong security measures, no data transmission or storage method is entirely secure. We cannot guarantee the absolute security of your information, but we strive to protect it to the best of our ability.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your personal data with trusted third-party service providers who help us operate our website and conduct business, such as:

  • Payment processors (e.g., credit card companies, PayPal)

  • Shipping and delivery companies

  • Email marketing services

  • IT and website hosting providers

These third parties are obligated to protect your information and are not authorized to use it for purposes other than providing services on our behalf.

We may also disclose your information if required by law, in response to a subpoena or other legal process, or to protect our rights, property, or safety.

6. Your Rights and Choices

You have certain rights regarding your personal data. Depending on your jurisdiction, you may have the right to:

  • Access and correct your personal information.

  • Request the deletion of your personal data.

  • Object to or restrict the processing of your data.

  • Withdraw your consent at any time where we rely on your consent to process your data (e.g., for marketing purposes).

To exercise any of these rights, please contact us using the information provided below.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the data is no longer needed, we will securely delete or anonymize it.

8. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under the age of 13, we will take steps to delete that information as quickly as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post the revised policy on our website with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Samsel & Dwinal Designs
Email: samseldwinaldesigns@gmail.com
Phone: [Insert Phone Number]
Mailing Address: [Insert Address]

This Privacy Policy was last updated on November 21 2024.

Return and Cancellation Policy for Custom and Premade Apparel:

At Samsel & Dwinal Designs, we strive to ensure you are completely satisfied with your purchase. Please review our return policy below:

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Custom Apparel

Due to the personalized nature of custom items, we cannot accept returns or exchanges on custom apparel unless there is a manufacturing defect or an error on our part. If you believe your order is defective or incorrect, please contact us within 7 days of receipt, and we will work with you to resolve the issue.

Due to custom order's materials being purchased ahead of time, there is a 50% fee for cancelations or changes to the order.

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Premade Apparel

For premade items, we gladly accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached. To initiate a return, please contact our customer service team to receive a return authorization and further instructions.

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Refund Process

Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

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Shipping Costs

Please note that shipping costs are non-refundable. Return shipping fees are the responsibility of the customer unless the return is due to our error.

If you have any questions or concerns about our return policy, please don't hesitate to reach out to our customer service team.​​

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